How can we help you?
We’re here for you
If you can’t find the answers you’re looking for here, you can contact us anytime.
Are the watches authentic?
Yes, KeepTheTime only deals in authentic goods. Every watch is inspected, tested, certified and given the stamp of approval before being listed on the site. Authenticity is 100% guaranteed.
Are they new or used?
Both. Please read the descriptions on each page for condition, what’s included, etc.
Is there a warranty?
We stand behind every watch we sell, but made the decision many years ago to not build a warranty into the prices of our watches like other sellers. Frankly, if you read the fine print of many so-called pre-owned watch warranties, they don’t cover much. Instead, we simply strive to offer the best watches at the best prices. Some of them may actually still have remaining manufacturer’s warranties depending on the age. With that said, let us know if there are any issues and we’ll do our best to help you out.
Why do you sell $100 watches next to $10,000?
True collectors don’t discriminate. A vintage Seiko diver has it’s place right next to a modern Rolex Daytona – that’s what our own watch boxes look like. For that reason, we pride ourselves on being the most diverse watch store in the world.
Are the photos of the actual watches for sale?
Yes. Photoshoots are handled in-house by our design studio.
Some watches say no box and papers. How do I know it’s real?
If they can fake an entire watch what makes you think they can’t fake a set of boxes and papers? Never trust a watch solely on the fact that it includes b&p. Trust your seller. For more common sense, read this and this.
Is this website safe?
Yes. 256-bit secured SSL encryption to the max and we never ask for your credit card info.
Do you take payments over the phone?
No. That’s not safe.
Do you have free shipping?
Free shipping in USA for orders over $300. Read more on our shipping page.
I’m ready, how can I pay?
Credit cards, PayPal, bank transfer or money order. Some watches require bank transfer depending on the price. Read more on our payments page.
I hate PayPal, do I need a PayPal account to order?
No. We use PayPal as a credit card processor, but there is a Guest option. No PayPal account necessary, just don’t sign up for a PayPal account when entering your credit card info. If you’re off the grid or simply don’t trust online payments, we also accept Money Orders and Bank Transfers. Read more on our payments page.
Where are the bank transfer instructions?
If you placed an order with bank transfer as the payment method, our corporate bank account information will be emailed to you shortly. Check your spam folder. If you still haven’t received it, let us know.
Do you ship internationally?
Yes. Some watch sellers refuse to ship overseas. We will ship to basically anywhere on the planet. There are some limitations to the payment methods we accept for orders outside of USA, and you might have to pay extra fees to import your watch. Read our shipping policies here.
When do you ship?
You wanted your watch yesterday, right? Yeah, we get it. That’s why we work hard to ship fast. Orders go out within 24-48 hours. Our watches are on-hand and ready to ship… but keep in mind that weekends and holidays cause delays. Read our shipping policies here.
How will my order be packed?
It takes about 1 hour to prepare and pack a pre-owned timepiece correctly, sometimes longer depending on the watch and what’s included. Our shipping department is meticulous (aka OCD). When you get the package you’ll see what we’re talking about. A customer once called KeepTheTime the “Brinks Truck of watch packing”.
Who do you ship with?
USPS, UPS or FedEx depending on the order. If you have a special request please let us know ASAP. Read our shipping policies here.
How do you handle returns?
Read our return policy here.
Can I sell or trade watch a watch?
Maybe. Click here.
Do you ever run sales or promos?
If our prices were any lower you’d be too skeptical to buy from our store. The irony is not lost on us. Pro tip: don’t start an eCommerce watch business.
How can I get on the Wall of Wristshots?
Use this form – Note: the WoW is only for watches purchased from KTT.
Can I get on the mailing list?
Sign up here.
Contact Us
If you didn’t find an answer to your question or just want to talk watches, feel free to contact us:
